Role Purpose:

The Key Account Manager (KAM) is responsible for driving revenue and profitability from a portfolio of Key/strategic customers. This role focuses on consultative selling, account development, and delivering exceptional customer experience while representing DHL Express Egypt as a trusted logistics partner.

Key Responsibilities:

Account Development & Growth / Acquisition:

• Always act as an ambassador for DHL and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Manage and develop a specific group of customers with the objective of continuous growth across all products Manage, Maintain and improve the customer’s business profitability

Client Relationship Management

• Build and maintain multi-level relationships with key decision-makers.
• Conduct quarterly business reviews to assess performance and identify growth opportunities.
• Ensure timely resolution of service issues through coordination with internal teams.

Market & Competitive Analysis

• Monitor competitor activities and market trends.
• Design strategies to defend and grow market share.

Cross-functional Collaboration

• Work closely with Customer Service, Operations, and Regional Sales teams.
• Lead initiatives to implement new solutions for strategic accounts.

Qualifications, Experience And Competencies

Education & Experience

• Bachelor’s degree in business, Logistics, or related field.
• 3–4 years of experience in B2B sales or account management (preferably in logistics/express industry).
• A proved track in sales performance and achievements.

Skills & Competencies

• Strong consultative selling and negotiation skills.
• SLNB completion
• Excellent communication and presentation abilities.
• Analytical mindset with strategic planning capabilities.
• Proficiency in English and Arabic.

Personal Attributes

• Customer-centric and results-driven.
• Resilient, proactive, and able to work under pressure