Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: 6,500 EGP
Salary Type : Net Salary
Location: Cairo , EG
Experience Needed:2 to 5 years
Career Level:Experienced (Non-Manager)
Education Level:Bachelors Degree
Salary:4500 to 6500 EGP Per Month, Bonus ,Competitive Benefits
Job Categories: Accounting/Finance – Customer Service/Support
Work as “Accountant Support for our software”, and give our customers sufficient support to use our cloud ERP software (Daftra), efficiently.
Responsibilities include, but are not limited to:
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Guide the customer to the best practice of using our software to fit their business needs and requirements.
• Answer our customer’s questions via our call center and resolve their issues via phone, email or chat.
• Hold online meetings with the clients to demonstrate/explain the product technicalities or to solve critical problems.
• Testing the system and reporting if there are any bugs.
• Bachelors Degree in Accounting or equivalent professional experience is a must
• Excellent in using Excel and Accounting programs is a big Plus
• Experience as an Accountant is a big plus
• Excellent Commands of English
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent soft skills/handling skills
• Flexibility with rotational shifts is a must