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Call Center Agent at Andalusia Group

Job Details

Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: 6000 EGP
Salary Type : Net Salary
Location: Cairo,EG

Job Description

Inbound Agent
is responsible for delivering a class-leading quality customer service
through reservation process, handling complaints and Customer inquiries
by maintaining a good understanding of clinic operations and procedures
which increase customer loyalty, improve Hospital branding and support
achieve reservation target.

Outbound Agent is
responsible for delivering a-class quality-oriented customer service to
increase customer loyalty, improve Hospital branding and support
continued sales through Promoting about new offers and services,
handling complaints and Customer inquiries while maintaining a good
understanding of clinic operations and procedures to achieve reservation
target.

Operational  Excellence Process 

Handle the cancellation and modification for upcoming Visiting Clinics.

Handle
Customers complaints in order to contribute actively to patients retention, maximize sales and increase customer satisfaction

Escalate complex issues to the Call centes Team leader.

Handle Online Booking.

Customer Satisfaction Process

Build
an outstanding service experience through meeting customer needs in
align with good understanding of clinic operations and procedures.

Build an outstanding service experience through good understanding of clinic operations and procedures.

Establish
an effective communication with team agents and other concerned
departments to ensure getting accurate information to patient inquires.

Innovation Process 

Identify
opportunities to add value beyond taking the call to relevant business
areas (e.g., sales, marketing, product development, etc.)

Provide proactively ideas and insights to improve the customers issues handling.

Job Requirements

+ 6 Months Experience in Dermatology Clinic.

Graduates only.
Females only.
Customer focus and adaptability to different situations.
Very good English skills.
Strong verbal communication skills.
Cairo Residences are preferred.

Ready to join immediately .



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السابق
تدريب البنك المصري الخليجي لطلاب الجامعات | iCareer & EG Bank MINT Ambassadors
التالي
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