Job Description

• Greet and welcome patients and visitors with professionalism and warmth upon arrival at the center.
• Manage patient check-in and check-out processes efficiently, ensuring accurate data entry and documentation.
• Answer and direct incoming phone calls, respond to inquiries, and provide information about services and appointments.
• Schedule, confirm, and reschedule patient appointments using the center’s booking system.
• Maintain the reception area in a clean, organized, and inviting manner.
• Coordinate with radiology and administrative staff to ensure smooth patient flow and timely service.
• Collect and verify patient information, insurance details, and necessary documentation.
• Handle patient records with confidentiality and comply with data protection protocols.
• Assist with billing, payments, and issuing receipts as required.
• Support administrative tasks such as filing, photocopying, and managing correspondence.

Requirements

• 1-3 years of experience in a receptionist, front desk, or customer service role, preferably in a healthcare or medical setting.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong organizational and multitasking abilities to manage a busy reception area.
• Professional appearance and demeanor with a friendly, approachable attitude.
• Proficiency in using office software and appointment scheduling systems.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Ability to work effectively under pressure and manage multiple priorities.
• Customer-focused mindset with a commitment to delivering outstanding service.
• Willingness to work on-site and adhere to the center’s operational hours.