Company Description

e& CX Solutions is dedicated to creating exceptional customer experiences that drive measurable business results. With a clear purpose and strategic approach, e& CX Solutions transforms customer experience visions into reality through precise and disciplined methodologies. By focusing on delivering value through every interaction, the company helps businesses build enduring customer relationships. Partnering with e& CX Solutions enables organizations to achieve impactful outcomes through outstanding customer experiences.

Role Description

This is a full-time on-site role for a Call Center Representative, located in Maadi. The Call Center Representative will handle inbound and outbound calls, address customer inquiries, and provide support while ensuring customer satisfaction. Daily responsibilities include resolving customer issues, maintaining accurate records of interactions, and contributing to overall service quality.

Qualifications

• Strong skills in Customer Service, Customer Support, and achieving Customer Satisfaction
• Excellent Interpersonal Skills for engaging with diverse customers
• Proficiency in Computer Literacy for managing tools and systems effectively
• Effective communication abilities and the capacity to handle calls efficiently
• Previous experience in a call center or related field is a plus
• Ability to work collaboratively in a dynamic on-site environment
• No Experience Needed
• English B1+
• Fresh Grads are welcomed to apply