Customer Success Manager | Full-Time | Remote (MENA Region)

We are a trusted recruitment partner dedicated to connecting skilled professionals with leading organizations across industries. We are hiring on behalf of a well-established software company seeking a proactive and customer-focused Customer Success Manager. This is a full-time remote opportunity open to candidates across the MENA region.

About the Role

As a Customer Success Manager, you will be the primary point of contact for the company’s clients, ensuring they derive maximum value from the software solutions. You will play a pivotal role in building strong customer relationships, driving product adoption, and supporting long-term client satisfaction and retention.

Key Responsibilities

• Serve as the main point of contact for assigned clients, addressing their needs and ensuring a seamless experience.
• Onboard new clients and provide training on software products and features.
• Monitor client health metrics and usage data to proactively identify opportunities for engagement and improvement.
• Collaborate with product, sales, and support teams to ensure client feedback is incorporated into product development.
• Develop and maintain strong relationships with key stakeholders to drive long-term satisfaction and retention.
• Resolve client issues efficiently and escalate when necessary.
• Prepare regular reports on client status, engagement, and success metrics.

Qualifications

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
• 3+ years of experience in customer success, account management, or client relationship management, preferably in software or SaaS companies.
• Strong interpersonal and communication skills with the ability to build lasting relationships.
• Analytical mindset with the ability to interpret customer usage data and recommend improvements.
• Proficiency with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight).
• Ability to work independently in a remote environment and manage multiple client accounts.
• Fluent in English; Arabic is a plus.

What’s Offered

• Full-time remote role within the MENA region.
• Competitive salary and benefits package.
• Opportunity to work closely with a growing software company and contribute to its success.
• Collaborative and supportive team culture.
• Career growth and professional development opportunities.

📩 Apply Now

If you are a customer-focused professional passionate about ensuring client success and driving product adoption, we encourage you to apply and be part of a dynamic software organization.