Job Details
• Experience Needed: 1 To 3 Years
• Career Level: Entry Level (Junior Level / Fresh Grad)
• Education Level: Bachelor’s Degree
• Gender: Female
• Salary: 11000 To 13000 EGP Per Month
• Job Categories: Customer Service/Support
Job Description
• An International Company based in the United States is seeking Customer Service agents for a call center office in New Cairo, Egypt.
• Working hours: 3:00 pm to 12:00 am (Late Hours throughout the year)
• Weekends are on Saturdays and Sundays
• Salary: 11,000 to 13,000 EGP
Agents are required to be able to perform all the following tasks daily:
• Resolve customer complaints via phone, email, or social media
• Manage large amounts of incoming calls
• Responding to a large number of daily emails
• Chat with customers on our website
• Video calls with our customers to help them out
• Greet customers warmly and ascertain the problem or reason for calling
• Assist with the placement of orders, refunds, or exchanges
• Selecting and explaining the best solution to solve the customer’s problem
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up daily.
• Doing an online meeting weekly with the head office in the USA
• Use telephones to reach out to customers and verify account information
• Take payment information and other pertinent information such as credit cards, addresses, and phone numbers
Job Requirements
• Fluency in the English Language is a must. An American Accent is Highly Preferred
• Also, fluency in Spanish is preferred but not necessary.
• A college degree purely in the English language is a highly preferred
• Fast typing on Keyboard for responding to emails
• Excellent basic computer skills
• Motivation to work for long hours
• Career-oriented and always putting work first
• Preferred customer support experience
• Excellent communication skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize and manage time effectively
