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Customer Service Officers- Mashreq Bank

Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Location: cairo

Job Purpose
To delight internal and external customers over the telephone
Key Result Areas
* Interact with customers over the phone to understand their banking needs
* Provide excellent customer service to achieve customer loyalty
* Resolve problems over the telephone on the spot
* Convert sales opportunities in order to meet financial targets
* Clarify and explain procedures and products over the telephone
* Capture and report customer feedback towards continual product development
Knowledge, skills & experience:
* University Graduate preferably with some finance  banking or maths component
* Bilingual
* 1  3 years experience
* Very customer focused
* Computer literate
* Excellent communication skills
* Strong listening skills
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